Umbrella Roasters – Refund / Return Policy & Subscription Service Policy

We take pride in every batch we roast and want you to be completely satisfied with your Umbrella Roasters purchase.

1. Coffee Products (Perishable Items)

All roasted coffee sales are final due to the perishable nature of the product.

However, if your order arrives damaged, incorrect, or defective:

  • Contact us within 7 days of receiving your order at umbrellaroasters@gmail.com.

  • Include your order number, a brief description of the issue, and a photo if applicable.
    We’ll work with you to make it right — through a replacement, refund, or store credit, at our discretion.

2. Non-Coffee Merchandise

For items such as mugs, apparel, or brewing accessories:

  • You may request a return within 14 days of delivery.

  • Items must be unused, in original packaging, and in new condition.

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To start a return, email umbrellaroasters@gmail.com with your order details.

3. Subscription Orders

You may cancel or pause your coffee subscription anytime before your next billing cycle. Refunds will not be issued for coffee that has already been roasted or shipped.

At Umbrella Roasters, we roast fresh, small-batch specialty coffee only once each month to ensure quality, consistency, and peak flavor in every bag.

Here’s how our monthly roasting plan works:

  • Order Anytime: Place your order or subscription anytime during the month.
    Orders received before our monthly roast day will be included in that batch.

  • Fresh Roast Day: We roast once a month, right here in Mount Vernon, Washington. Roasting only once allows us to focus on freshness, craftsmanship, and quality — the same care that’s been part of our family tradition for generations.

  • Shipments Go Out Together: As soon as the coffee is roasted, it’s packed, sealed, and shipped within a few days. That means every customer receives beans at their freshest — roasted within the same week.

  • Fresh Coffee, Every Month: You’ll receive your freshly roasted coffee shortly after roast day. Subscribers don’t need to do anything — your order automatically ships each month.

4. Exchanges

We only replace defective or damaged items. If you need to exchange an item for the same product, email umbrellaroasters@gmail.com.

5. Refund Processing

Once approved, refunds are issued to your original payment method.
Please allow 5–10 business days for processing, depending on your payment provider.

Umbrella Roasters – Terms of Service

Welcome to Umbrella Roasters! These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”). By accessing or purchasing from Umbrella Roasters (“we,” “us,” “our”), you agree to these Terms. Please read them carefully.

1. General Information

Umbrella Roasters is a small-batch specialty coffee roasting company based in Mount Vernon, Washington. Our products include roasted coffee beans, ground coffee, Turkish coffee, and related merchandise available through our website www.UmbrellaRoasters.com.

By using our website or purchasing our products, you confirm that:

  • You are at least 18 years old or have parental consent.

  • You have the legal authority to enter into this agreement.

  • You agree to comply with these Terms and all applicable laws.

2. Products and Services

We roast coffee in small batches to ensure freshness and quality. Product availability, descriptions, and pricing may change without notice.

We reserve the right to:

  • Modify or discontinue products or services without notice.

  • Limit quantities per customer or per order.

  • Cancel or refuse any order at our discretion (e.g., due to suspected fraud or incorrect pricing).

3. Pricing and Payment

All prices are listed in U.S. Dollars (USD) and are subject to change without notice.
Payment is due at the time of purchase via accepted payment methods displayed at checkout.

Umbrella Roasters is not responsible for:

  • Currency conversion fees.

  • Third-party payment processor delays or errors.

  • Declined or failed payments.

4. Shipping and Fulfillment

We roast and ship coffee from Mount Vernon, Washington.
Orders are typically processed and shipped within 3–5 business days unless otherwise noted (e.g., subscription shipments or roast days - see Subscription Services above for more information).

You are responsible for providing accurate shipping information. We are not responsible for lost or delayed packages due to incorrect addresses or carrier delays.

5. Returns and Refunds

Because our coffee is a perishable product, all sales are final.
However, if your order arrives damaged or incorrect, please contact us at umbrellaroasters@gmail.com within 7 days of receipt. We will review and may offer a replacement or refund at our discretion.

Non-coffee merchandise (e.g., mugs, apparel) may be eligible for returns within 14 days of delivery if unused and in original packaging.

6. Subscriptions

Subscription plans allow customers to receive recurring coffee deliveries.
By subscribing, you authorize recurring billing to your payment method until you cancel.

You may cancel or modify your subscription anytime before the next billing date by contacting umbrellaroasters@gmail.com or through your online account. See details about Subscription services above.

7. Intellectual Property

All content on the Umbrella Roasters website—including logos, images, product names, packaging designs, and written materials—is owned or licensed by Umbrella Roasters and protected under U.S. copyright and trademark laws.

You may not reproduce, distribute, or use our content for commercial purposes without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Umbrella Roasters and its owners, employees, and affiliates are not liable for any indirect, incidental, or consequential damages arising from:

  • The use or inability to use our website or products,

  • Delivery delays or product availability, or

  • Any unauthorized access to your data.

Our total liability under these Terms shall not exceed the total amount paid for the specific order in question.

9. Privacy

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your information. By using our Services, you agree to the terms of that policy.

10. Governing Law

These Terms and any disputes shall be governed by the laws of the State of Washington, without regard to its conflict of law principles.

Any disputes will be resolved exclusively in Skagit County, Washington.

11. Modifications to Terms

We may update these Terms occasionally to reflect changes in our practices. The updated date will always appear at the top of this page. Continued use of our website or services constitutes acceptance of any updated Terms.

12. Contact Us

For questions or concerns regarding these Terms, please contact us at umbrellaroasters@gmail.com.

Umbrella Roasters – Privacy Policy

At Umbrella Roasters (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or subscribe to our coffee plans.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide:
When you place an order, subscribe, or contact us, we may collect:

  • Name, shipping and billing address

  • Email address and phone number

  • Payment details (processed securely through third-party processors)

  • Account login information (if applicable)

b. Automatically Collected Information:
When you visit our website, we may automatically collect:

  • IP address and browser type

  • Device information

  • Pages visited and browsing activity

  • Cookies or similar technologies to improve your experience

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Manage subscriptions and customer accounts

  • Communicate with you about your purchases or promotions

  • Improve our website and roasting operations

  • Comply with applicable laws and regulations

We do not sell, rent, or trade your personal data.

3. Payment Processing

All online payments are processed securely through trusted third-party services (e.g., Squarespace Payments, PayPal, or Stripe). We do not store full credit card details on our servers.

4. Cookies and Analytics

We use cookies to:

  • Keep your shopping cart active

  • Personalize your browsing experience

  • Analyze website performance

You can disable cookies in your browser settings, but some site functions may not work properly without them.

5. Sharing Your Information

We only share limited information with trusted service providers who help us operate our business, such as:

  • Shipping carriers

  • Payment processors

  • Website analytics and email marketing tools

All partners are required to handle your information responsibly and in accordance with applicable privacy laws.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. While no online transmission is 100% secure, we strive to maintain industry-standard safeguards.

7. Your Rights

Depending on your location, you may have rights to:

  • Access or correct your personal data

  • Request deletion of your information

  • Opt out of marketing emails (unsubscribe links included in each message)

For requests, contact privacy@umbrellaroasters.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the latest version. Continued use of our website after updates signifies acceptance.